Delivery is charged as priced on each order. Your delivery will usually be sent on next day delivery. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point.
All quoted delivery prices are for most UK mainland.
Northern Ireland, Isle of Wight, Isle of Man, Scottish Highlands, Orkney, Outer Hebrides, and Shetland may incur additional charges and delivery delays, but we know you are probably aware of this!
Oh Dear ---- Something not quite right?
We thought that you would love your purchase from us, but if you need to return it, we will try and make things as easy and simple as possible.
OOPS! DID WE MAKE A BLOOMER?
Is it damaged or faulty? Or did someone have a batty moment, and sent you a beach towel instead of a bread bin, just phone us on 01872 553229 or email us at email@example.com to arrange a return and replacement ASAP.
DOESN'T TICKLE YOUR FANCY?
Larger/smaller than you thought ......bought a scarf and the colour makes you look ill....someone bought an identical gift, and they hated it anyway......the cat left home so doesn't need a bowl anymore ....etc.
If the product is fine, but not for you, we will give you a refund, providing the item is returned within 14 days, is fully resalable, in its original packaging, and you still have the original receipt.
Please send us an email to firstname.lastname@example.org and put a note in the parcel letting us know why you are sending it back, making the whole process easy and quick.
Unfortunately we cannot accept returns on pierced earrings or body jewellery.
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk